Delivery Policy

Delivery Coverage
Delivery is carried out within the territory of the Republic of Azerbaijan. The Seller may provide delivery services directly or through partner courier companies.

Delivery Time

• Deliveries within Baku city are usually completed within 1–3 business days.

• Deliveries to regions are completed within 3–7 business days after the order is confirmed.

• During holidays or non-working days, delays in delivery may occur.

Delivery Fee

• Delivery may be free of charge for orders above a certain amount (e.g., 20 AZN and above).

• For smaller orders, the delivery fee is paid by the customer and added to the total order amount.

• Delivery terms may change during promotions or discount campaigns.

Receiving the Order

• The Customer must check the integrity and appearance of the product when receiving it from the courier.

• If any damage or incorrect item is detected, the Customer must immediately inform the courier and the Seller’s customer service.

• After the product has been received, responsibility for any damage passes to the Customer.

Incorrect or Incomplete Address

• The Seller is not responsible for delivery failures caused by an incorrect or incomplete address provided by the Customer.

• In case a redelivery is required, an additional delivery fee may apply.

Order Tracking

• Once the order is confirmed, the Customer receives updates on the order status via SMS, email, or personal account.

• The Customer can track the order using the order number provided.

Special Delivery Conditions

• Products requiring special storage or temperature conditions are delivered only under suitable circumstances.

• In case of delays due to weather or other force majeure circumstances, the Seller will inform the Customer in advance.